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Note: Patients are solely responsible for maintaining the privacy and security of all information printed from the Patient Portal.

Michigan State University HealthTeam

Patient Portal Terms and Conditions


These terms and conditions constitute a binding agreement between you and Michigan State University HealthTeam ("we," "us," or "our").

The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content.

The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement.

By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. If you don't agree, don't use the Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason.

Minimum Requirements and Security

Security, Confidentiality, and Usage Guidelines for Patient Portal

How We Protect Your Personal Health Information

Your Responsibilities

Patient Portal Messaging

Discontinuing Use of Patient Portal

Your Clinical Information

Copyright and Trademarks

All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.

Site Access and Licenses

Links to Third-Party Websites

This website and Patient Portal contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.

No Warranties

This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT.

Limitation of Liability

General

By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein.

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This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
 

Your Rights

You have the right to:

 

Your Choices

You have some choices in the way that we use and share information as we:

 

 

Our Uses and Disclosures

We may use and share your information as we:

 

 

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

 


Ask us to correct your medical record


Request confidential communications


Ask us to limit what we use or share


Get a list of those with whom we've shared information


Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you


File a complaint if you feel your rights are violated

 

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:

 

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.


In these cases we never share your information unless you give us written permission:

In the case of fundraising:

 

Our Uses and Disclosures

 

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.


Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.


Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.


How else can we use or share your health information?

 

We are allowed or required to share your information in other ways . usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.


Help with public health and safety issues

 

 

We can share health information about you for certain situations such as:
  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone's health or safety


Do research

 

We can use or share your information for health research.


Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.


Respond to organ and tissue donation requests

 

We can share health information about you with organ procurement organizations.


Work with a medical examiner or funeral director

 

 

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.


Address workers' compensation, law enforcement, and other government requests

 

 

We can use or share health information about you:
  • For workers' compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services


Respond to lawsuits and legal actions

 

 

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

 

 

Our Responsibilities

 


For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request.
 

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Patient Portal - Privacy Policy: Your Privacy Rights

Table of Contents

  1. Scope and purpose of this policy
  2. What information do we collect?
  3. How do we use your information?
  4. Sharing your information
  5. Updates to this Privacy Policy
  6. Our data protection and security policy
  7. Key terms
This policy is effective as of February 2015


Scope and purpose of this policy

This privacy policy (the "Policy") describes the practices of the Patient Portal (the "Portal") with regard to information about you that we obtain through your use of the Portal. The Portal is an Internet service, powered by athenahealth, Inc. ("athenahealth," "us," or "we") which allows patients and other authorized users to coordinate and manage their medical care with their providers through electronic communications, increased access to health records, appointment scheduling, prescription requests, and bill payment processes.

This Policy applies to information we collect through the Portal and how it is used.

Please note that while the Portal is powered by athenahealth, this Policy does not apply to other athenahealth platforms (e.g., athenaCollector, athenaClinicals, athenaCoordinator), other athenahealth product offerings (e.g., athenaText), or to our website, www.athenahealth.com. This Policy also does not apply to the data sharing and privacy practices of your provider. Additionally, this Policy does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party, including our affiliates and subsidiaries.

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What information do we collect?

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How do we use your information:

Return to top


Sharing your information:

Return to top


Updates to this privacy policy:

Return to top


Our data protection and security policy:

Return to top


Key Terms:

Return to top

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Below you will find answers to commonly asked questions concerning the website. For technical issues with this website during normal business hours, please contact our office.

What is the Patient Portal?

What is the Patient Portal? Who can use the Patient Portal?

Security

How secure is the Patient Portal? What if my password is stolen? What if I forget my password? How do I change my Test Results PIN? What if I'm unable to access the Patient Portal? How do I sign out?

Signing Up

What do I need to access the Patient Portal? How do I register for the Patient Portal? How do I sign in to the Patient Portal?

My Profile

How do I edit my profile information? How do I edit how my contact preferences for different types of notifications? How do I view my insurance information?

Appointments

How do I reschedule an appointment? How do I request an appointment? How do I view upcoming appointments? Where can I fill out medical forms before my appointment? Why doesn't anything happen when I click on a medical form? How do I view past appointments?

Messages

Note: The availability of this feature is at the discretion of your practice.
How do I ask my provider a question? How soon can I expect a response from my provider? How do I view messages and/or responses from my provider? Why can't I delete my sent and archived messages?

Billing

Note: The availability of this feature is at the discretion of your practice.
How do I view my account balance? How do I ask a question about my account balance? How do I make a payment? How do I view my payment history? How do I view my account statements? How do I manage my saved credit and debit cards? Why doesn't anything happen when I click "View Detail" or "View Receipt?"

My Health

Why can't I view my test results? How do I request a prescription? How do I search for medical information?

What is the Patient Portal?

What is the Patient Portal?

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online.  top

Who can use the Patient Portal?

Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. top

Security

How secure is the Patient Portal?

All communications between you and your provider's office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.

You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal. top

What if my password is stolen?

Change your password immediately by completing one of the following options:
  • Sign in to the Patient Portal, go to Security Settings, and reset your password.
  • Click Forgot your password on the sign-in page and enter your email address to request a password reset email.
  • Contact your provider's office and request a password reset email.
 top

What if I forget my password?

On the sign-in page, click Forgot your password and enter your email address to request a password reset email. top

How do I change my Test Results PIN?

Your test results PIN is required to retrieve your test results over the phone. You may ask the office to reset your PIN, or you may follow these steps:
  1. Click the My Profile tab.
  2. Select Test Results PIN.
  3. Type in your new PIN.
  4. Click the Save button.
 top

What if I'm unable to access the Patient Portal?

Please contact your provider's office to register or to verify your information. top

How do I sign out?

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.
Note: Do not use a public computer to access your health information.
 top

Signing Up

What do I need to access the Patient Portal?

  • an email address
  • access to a computer and the internet
 top

How do I register for the Patient Portal?

To register for the Patient Portal, click the Sign up today link on the sign-in page, then enter your information.  top

How do I sign in to the Patient Portal?

To sign in to the Patient Portal, enter your PIN, date of birth and phone number on the sign-in page, then click the Sign in button. top

My Profile

How do I edit my profile information?

  1. Click the My Profile tab.
  2. Click the Edit link.
  3. Update your information as required.
  4. Click the Submit button.
 top

How do I edit how my contact preferences for different types of notifications?

  1. Click on the My Profile tab.
  2. Select My Notifications.
  3. Indicate your contact preferences for different types of notifications.
  4. Click the Save button.
Note: Portal users cannot deactivate email notifications, as at least one method of communication is required.
 top

How do I view my insurance information?

  1. Click the My Profile tab.
  2. Select Insurance.
Note: If your insurance information has changed, please contact your provider's office.
 top

Appointments

How do I reschedule an appointment?

  1. Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments.
  2. Click the Reschedule link that appears beneath the date of your appointment.
  3. Select an available appointment from the calendar.
  4. Click the Reschedule Appointment button.
Note: The availability of this feature is at the discretion of your practice.
 top

How do I request an appointment?

It is at your practice's discretion to allow online appointment scheduling. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. To do so:
  1. Click the Messages tab.
  2. Click the Compose Message button.
  3. Select the Appointments and scheduling option from the message type dropdown menu.
  4. Select your provider, office location, and your preferred time of day and days of week.
  5. Type your subject and message.
  6. Click the Send button.
 top

How do I view upcoming appointments?

Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments.  top

Where can I fill out medical forms before my appointment?

  1. Click the Appointments tab.
  2. Select Medical Forms.
  3. Click the desired form. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment.
Note: The availability of this feature is at the discretion of your practice.
 top

Why doesn't anything happen when I click on a medical form?

Adobe Acrobat is required to view and print forms on the portal. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. top

How do I view past appointments?

  1. Click the Appointments tab.
  2. Select Past.
  3. Select the desired timeframe from the Past Appointments dropdown menu.
 top

Messages

Note: The availability of this feature is at the discretion of your practice.

How do I ask my provider a question?

  1. Click the Messages tab.
  2. Click the Compose Message button.
  3. Select the message type from the dropdown options based on the topic of your question.
  4. Select your provider and office location.
  5. Type your subject and message.
  6. Click the Send button
 top

How soon can I expect a response from my provider?

Your provider's office will make every effort to respond to your messages within a timely manner. Please do not expect a response on weekends or holidays. If you need to speak with the office sooner, please call the office directly. Urgent matters should not be dealt with via the Patient Portal. top

How do I view messages and/or responses from my provider?

  1. Click the Messages tab.
  2. Select Inbox.
  3. Click the desired message in your inbox to read the message.
 top

Why can't I delete my sent and archived messages?

You cannot permanently delete sent or archived messages. This is because all messages that you send and receive in the Patient Portal are part of your medical record. top

Billing

Note: The availability of this feature is at the discretion of your practice.

How do I view my account balance?

Click the Billing tab. Your list of charges will be listed by date of visit, followed by your account balance, under Recent Charges Payable Onlinetop

How do I ask a question about my account balance?

  1. Click the Messages tab.
  2. Select Compose Message.
  3. Select the Billing and Payments option from the message type dropdown menu.
  4. Select your provider and office location.
  5. Type your subject and message.
  6. Click the Send button.
 top

How do I view my payment history?

  1. Click the Billing tab.
  2. Select Payments.
  3. Select the payment you would like to view.
  4. Click the View detail link.
 top

How do I view my account statements?

  1. Click the Billing tab.
  2. Select Statements.
  3. Select the patient statement you would like to view.
  4. Click the View detail link
 top

How do I manage my saved credit and debit cards?

  1. Click the Billing tab.
  2. Select Payment Methods.
  3. From here you can:
    1. Click Add a Credit Card to save a new card for future payments.
    2. Click Make Default to set a saved card as your default payment method.
    3. Click the Delete link to remove a saved card from the portal.
 top

Why doesn't anything happen when I click "View Detail" or "View Receipt?"

Adobe Acrobat is required to view and print statements and forms on the Patient Portal. When you click the Billing tab, you will see a note indicating this requirement, along with a link to download this program for free. top

My Health

Why can't I view my test results?

It is at your provider's discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal. top

How do I request a prescription?

  1. Click the Messages tab.
  2. Select Compose Message.
  3. Select Prescriptions and refills from the message type dropdown menu.
  4. Select your provider and office location.
  5. Type your subject and message.
  6. Click the Send button.
 top

How do I search for medical information?

Click on the Search input field in the Health & Wellness search box at the bottom of the main menu on the left. You can search by keyword, health topic, or symptom for health information that includes:
  • Interactive tools with quizzes that rate your health and fitness levels, lifestyle choices, and more.
  • Learning centers with specific medical topics organized by category.
  • A symptom checker to evaluate specific symptoms you or someone else may be experiencing.
  • Quick links to search for information on medications, medical tests, support groups, and symptoms.
 top
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You can create a family or guarantor login account that will allow you to access selected family members' health information within the same login account. "Family" access gives you the same access to patient information and actions as you do with your own patient web portal account. "Guarantor" access gives you the ability to view contact and billing information and make payments on the patients' behalf.

  1. In order to setup an account of this nature, the patient to which you are requesting access will need to log in to their patient web portal account and grant access using the following steps. If you know the login information for this patient, such as your child, log into their web portal account.
  2. Go to the "My Profile" tab and click on "Family/Guarantor Access."
  3. Enter the e-mail address of the family member and click on "Go."
  4. Select an Account Type of "Family" or "Guarantor", fill in the required fields, and click on "Submit."
  5. A temporary password will appear in a pop up screen. Write this password down and forward it to the family member, as it will not be available after clicking on "ok."
  6. The family member's name will then be listed under the "Family" or "Guarantor" section at the top of the screen.
  7. To edit or remove this family member's access, click on the family member's name at the top of the screen.
  8. To sign into this family or guarantor account, check the "Sign in to your family or guarantor account" box on the Sign In screen, type in your email address and password, then click Sign In. Once singed in, you must change your password and accept the terms and conditions to view the account.
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The "Michigan State University HealthTeam" alerts program offers appointment, billing, lab result, and general announcements via SMS on your cell phone. Message and data rates may apply. Text STOP to 28309 in order to cancel your participation in the program at any time. Text HELP to 28309 for support needs. Alerts 1 message per request. As the program will involve the transmission and use of your personal information, it is subject to Michigan State University HealthTeam's Privacy Policy, which is available HERE, and to Patient Portal Terms and Conditions, which are available HERE. Service is available on ACS Wireless, AT&T, Alltel, Appalachian Wireless, Bell Mobility, Bluegrass Cellular, Boost (iDEN), Boos Unlimited (CDMA), Cellcom, Cellular One from Dobson, Cellular One of East Central Illinois, Cellular South, Centennial Wireless, Cincinnati Bell, Cricket Communications, Fido, GCI Communications, Golden State Cellular, Illinois Valley Cellular, Immix Wireless, Inland Cellular, MTS Mobility, MetroPCS, Nex-Tech Wireless, Rogers Wirless, SaskTel Mobility, Sprint, T-Mobile, Telux Mobility, Thumb Cellular, U.S. Cellular, Unicel, United Wireless, Verizon Wirless, Viaero Wireless, Virgin Mobile, Virgin Mobile USA, West Central Wirless, and nTelos Wirless and is subject to their terms of service. Michigan State University HealthTeam alerts may change or end the program at its discrection.
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